Orders are processed and fulfilled daily with the exception of weekends and public holidays. Orders are usually shipped within 24-72 hours. Once your order has been shipped, you'll receive an email reflecting that your order has been shipped, along with tracking number(s).
Orders may not ship within 72 hours due to stock issues, lack of order information, billing delays, order verification process, custom products.
STANDARD SHIPPING TIMES (FREE)
United States: 8-15 Days
- UK: 8-15 Days
- Canada & Australia: 8-15 Days
- Europe (Germany, Spain, Italy, France, Sweden, Denmark, Belgium, Luxembourg, Austria, Netherlands): 8-15 Days
- Rest of Europe: 8-25 Days
- Rest of the World: 8-25 Days
DHL EXPRESS SHIPPING TIMES
Worldwide: 3-7 Days
Find out more about delivery to a specific country by contacting us via live chat or by email at firstname.lastname@example.org
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- High season
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires customization.
- An order is shipped to remote country.
- Order security verification
In the rare case you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from receipt. Alternatively we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer supports the return costs.
- Delivery fees such as DHL Express fees are not eligible for refunds.
- Late returns shipped beyond 14 days from receipt will not be collected and will return back to you.
- Send us a few pictures of the item(s) at email@example.com and explain the reason of the return as detailed as possible. Please insert your order number in the email subject.
- Our team will send you via email the return address. Once you receive the return address, please ship the item(s) via a courier of your choice within 14 days of receiving the product. We require tracking number for the return, as lost in return items are not eligible for reimbursements.
- Once the item is returned to our warehouse we will issue a refund. It may take up to 10-15 business days for the refund to appear in your account.